Refunds will be processed using the same method of payment used for the original purchase. All refunds under this returns policy will be paid within 30 days of us receiving the returned goods. Only the original purchaser has the right to return faulty goods.ĭue to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.In any circumstance of delivery damage, warranty claim or return, please Email to request the appropriate forms. If this should occur, we will only bill your credit card for merchandise that is actually shipped. Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. Unless special arrangements are made in advance, orders need to be picked up within 10 days or a 10% restocking fee will be charged. We are happy to accommodate quicker pickup times if you would kindly call us by phone to confirm the order prior to picking it up. Most orders will be ready within 1-2 business days. Sorry, but we do not ship outside of the Continental U.S. Please note that some items may be subject to additional shipping and handling charges because of size or weight. We will do our best to let you know if your order is delayed for any reason. Takoma Bicycle has the right to cancel an order that appears fraudulent. Our online inventory updates every 12 hours. Feel free to call our store to check availability of any item before you place an order. Orders usually ship within 1-2 business days. Next-day (overnight) orders are usually delivered by the end of the following day. New bicycles must be delivered to end-consumer in person, per our dealer agreements, and cannot be shipped. Orders typically ship USPS or UPS Ground, depending on the item(s). Takoma Bicycle will only ship orders within the United States. You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website. Cookies may be used to remember visitor preferences when interacting with the website. If you have subscribed to one of our services, you may unsubscribe by following the instructions, which are included in the emails that you receive. Email may be sent to inform you of news of our services or offers by us. In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit. This information is used to enhance your experience when using our website. Email addresses will not be sold, rented or leased to third parties. Where registration is required, the visitor’s email and a username will be stored on the server. (Labor fees are not refundable, i.e., custom built wheels.) INFORMATION Online Information Merchandise returned that appears used will be subject to a restocking fee. We will refund shipping costs on damaged or incorrect merchandise. Ship returns via Ground UPS or insured US Mail. We want our customers to be happy with our products! Online returns If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll exchange it or give you a refund. Stop in today to see how we can help you take your riding to new levels this year. We want you to be as satisfied with your new products as you are with your shopping experience. And we believe we have just the right knowledge and gear to find that perfect fit. We stand behind everything we sell, whether it be a new bike, a helmet to protect what’s important, or something as simple as socks to keep your comfortable. Takoma Bicycle Policies, Returns and Shipping 100% SATISFACTION GUARANTEE
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